CHOCO NECKLACE

Shipping Information

• Orders will be shipped within about 2weeks after payment is completed.

• Domestic shipping usually takes 1–3 days, while international shipping may take 3–5 days or longer, depending on the destination.

• We are not responsible for any shipping issues caused by incorrect address or contact information provided by the customer.

Returns & Exchanges

Return Period

• Returns are accepted within 7 days from the date of delivery.

• Any items sent back without prior approval will not be processed.

• All returns and exchanges must be authorized in advance. Please contact us by email to obtain a return authorization number.
  Contact: saeminium@gmail.com

Return Conditions

• Returned items must be brand new, unworn, and in original condition, with proof of purchase.

• A return request must be submitted within 14 days from the date of purchase.

• Sale and discounted items are final sale and cannot be returned or exchanged under any circumstances.

When Wearing

• Avoid wearing your jewelry during exercise, showering, swimming, or sleeping.

• Perfume, sweat, and other chemicals may cause discoloration. Please ensure your skin is dry before wearing.

• Due to the nature of the materials, avoid strong force or impact to prevent deformation.

• Not recommended for sensitive skin.

Cleaning

• Gently wipe with a soft polishing cloth.

• For silver items, use a silver cleaner or solution. However, avoid liquid cleaners on pieces with gemstones.

• For plated jewelry, do not use harsh cleaners or chemicals. Maintain only with a dry cloth.

Storage

• Prolonged exposure to air and humidity may cause discoloration.

• Store in an airtight bag or protective pouch when not in use.

• Keep different metals and gemstones separate to prevent scratches from friction.